Terms and Conditions of Use

Welcome to the B2B platform of Creative Tours, accessible via pro.creative.com.cy. This platform is exclusively reserved for licensed and validated travel agents.

1. Access and Eligibility

Access to this platform is strictly limited to authorized travel agents who have been granted a valid account by Creative Tours. Any unauthorized use is strictly prohibited.

Each agent must hold a valid professional travel license and agree to our verification process before receiving login credentials. Creative Tours reserves the right to suspend or terminate any account that does not comply with these terms.

2. Booking and Payment Methods

2.1 For Agencies with Credit Accounts

Authorized agencies with an established account will be billed as per their agreed terms and payment deadlines.

2.2 For Agencies without Credit Accounts

Two secure payment methods are available:

Bank Transfer (prior to confirmation : Bank transfer Details )

Credit Card Payment via our trusted partner JCC Payment Systems

All card transactions are processed through JCC, a PCI DSS compliant gateway, ensuring end-to-end encryption and maximum transaction security. For more details, consult our internal Card Payment Terms & Conditions page.

3. Hotel Cancellation Policies

Cancellation terms vary by hotel and by booking period. Full details of applicable cancellation conditions are clearly displayed before the final confirmation of each booking. It is the agent's responsibility to review and accept these conditions prior to proceeding.

4. Booking Confirmation

Bookings are only considered confirmed upon:

Receipt of payment (if required)

Validation of the request by Creative Tours

Issuance of a booking reference

Creative Tours reserves the right to cancel or refuse any reservation not in compliance with these terms.

5. Platform Usage and License

Agents are granted a non-transferable license to use the B2B platform solely for the purpose of making travel bookings on behalf of their clients.

Any misuse of the platform, automated scraping, or distribution of access credentials is strictly prohibited and may result in legal action.

6. Liability and Responsibilities

Creative Tours shall not be held liable for any issues resulting from:

Failure to comply with hotel policies

Incorrect or incomplete client data provided by the agent

Force majeure events affecting the fulfillment of travel services

Agents are fully responsible for the accuracy of information entered during the booking process.

7. Data Protection and Privacy

All personal and payment data is processed in compliance with EU GDPR regulations. For card transactions, data is handled directly by JCC through secure encrypted channels.

Creative Tours does not store or access your clients' credit card details at any time.

8. Experience and Professionalism

With over 40 years of expertise in the tourism industry, Creative Tours is a trusted partner of international travel agents. Our teams are committed to providing accurate, professional and responsive support.

9. Website Publisher and Legal Address

This site is published by:

Christophe Chaillou
on behalf of Creative Tours
Archiepiskopou Makariou III 1,
Mesa Geitonia 4000, Cyprus

For any inquiries, please contact our B2B support team via your account dashboard or through the contact section of the platform.